24 x 7 Service support

Industry Accredited – audited by independent inspectorates 4 times a year.
Health & Safety Accredited – independently assessed by 2 organisations.
Industry Approved – key agreed supply chains with the Uk`s best manufacturers and suppliers.
Highly Skilled Engineering Team Directly employed, each trained and qualified to install, service and maintain Fire Systems, Intruder Alarms, Access Control & Door Entry Systems, CCTV Systems.
The benefit to you – one engineer per visit to maintain all your systems, saving you time, money and inconvenience.

This is the Detect way.

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Support

On this page we have documents and resources to support our customers:

Installation Feedback Form
Service Feedback Form
User Manuals for our Intruder Alarms
Use Manuals for Fire Panels
Keyfob Programming Manual
Fire Industry Association (FIA) Guides

Installation Feedback Questionnaire

Detect values your views on the recent installation works provided to you.

We appreciate your honest feedback to assist improvements in our customer service, and would be grateful if you would complete our short Installation Feedback survey.

Service Feedback Questionnaire

Detect values your views on the service that provided to you.

We appreciate your honest feedback to assist improvements in our customer service, and would be grateful if you would complete our short Service Feedback survey.

Intruder Alarm User Manuals

There are User Manuals available for both the Aritech and various Galaxy (Honeywell) Intruder Alarms on this website. They will help you with features from keypads to arming systems.

To view the Aritech or Galaxy Intruder Alarms User Manuals please click on this link.

Fire Panel User Manuals

There are basic and more comprehensive User Manuals for the different Haes, Ziton and Kentec Fire Panels available on this website, which help you locate different features.

To view the Haes, Ziton or Kentec Fire Panels User Manuals please click on this link.

User Programming Manuals

Keytag programming instructions for the Galaxy Intruder Alarm are available on this website in a single page flow chart format to help programmers.

To view the Galaxy Keyfob Programming User Manual please click on this link.

Fire Industry Association Guides

Guidance documents covering fire alarm category selection, testing and inspection of fire protection systems, and the Equality Act 2010, published by the Fire Industry Association (FIA) are now available online.

All these documents are available for free from the FIA website.

We promise a two hour response to your enquiry, we`d love to talk to you.

This is the Detect way.

Coopervision Ltd

Coopervision, one of the worlds largest contact lens manufacturers were seeking a service provider to take over the maintenance and additional works for the online Access Control Systems across their ...[+]

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Redstation Limited

Regarding the recent Intruder, CCTV, Access Control, Fire and Gaseous Extinguishing Systems installations, it was our pleasure Detect were our only choice based on previous experience, it was a pleasu...[+]