Glowing review for installation of Texecom RICOCHET alarm
12th October 2017
Mrs & Mrs P who reside in Denmead, sent our Sales Manager Mr Joseph Goddard this glowing testimonial in regards to the installation completed in their home last week having had to reluctantly cancel their original order with a competitor of ours due to poor service.
I just wanted to say a massive thank you to you and James for our new Texecom RICOCHET wireless intruder alarm. We're still getting used to it, but based on the service and product we've received I'm so pleased Richard picked up the phone several weeks ago and called you to come out and quote.
James completely surpassed our expectations last Wednesday. Not only did he do a fantastic job with the installation and managed to put everything where we asked for it to be, but he stayed until 7.15pm so I could get home from work and he could talk us both through the system, which as far as I'm concerned is going over and above for a customer. Then on Thursday morning he came out quickly after we had a problem with the garage PIR and replaced it as it appeared to be faulty. He is a complete credit to Detect Fire and Security and has completely restored my faith in the security industry.
We will definitely be recommending you to anyone who asks."